Frequently Asked Questions

Everything you want to know about our collection.

  • Selah is a premium drinkware brand focused on creating elegant, aesthetic, and functional pieces that elevate your daily coffee, tea, matcha, and beverage experience.
  • Our bowls and drinkware are crafted from high-quality ceramic and porcelain designed for everyday use while maintaining a luxurious appearance.
  • Our products are food-safe and have passed FDA and LFGB testing standards. Our ceramic bowls are microwave and dishwasher safe. However, hand washing is recommended to help preserve the beauty and longevity of your products. Please check care instructions for individual products.
  • We want you to love your Selah piece. If something arrives damaged, please notify us within 24 hours of delivery with a photo of the item and packaging so we can make it right. Damaged orders reported outside of this window may not qualify for a refund. Return shipping for damaged or defective items is on us.For all other returns, we accept items sent back within 14 days of delivery. Items must be unused and in their original condition. Please note that customers are responsible for return shipping costs on change-of-mind returns — we recommend using a trackable shipping method as we cannot be responsible for lost returns. Once your return is received and inspected, we will process your refund within 3–5 business days — please allow additional time for your bank to post the credit. Exchanges follow the same process. Reach out to us first and we'll guide you through it. Please note: original shipping fees are non-refundable. Items marked as final sale or part of a limited drop are not eligible for return or exchange.
  • We carefully inspect every order before shipment. If your order arrives damaged, please contact us within 24 hours of delivery with photos of: the damaged product, the shipping box, and the shipping label. We'll work quickly to find a solution.
  • Most drinkware is designed around function. Selah is designed around feeling.Selah is designed for those who appreciate intentional living, luxury aesthetics, and elevated daily moments. Our products are created to transform ordinary moments — whether it's your morning coffee, tea, matcha, or water, or your evening wind-down — into something beautiful. Every piece is small-batch and intentionally chosen for the person who takes pleasure in romanticizing the small things. Orders arrive gift-ready by default, because the unboxing is part of the experience.
  • Orders are processed within 1–2 business days. Once shipped, transit times vary depending on your location and carrier. domestic orders typically arrive within a few days of shipment. You'll receive a tracking number as soon as your order is on its way. Yes, we ship worldwide. International transit times vary by destination and customers are responsible for any customs fees or import duties applicable in their country.